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SERVICE ANSWER CENTER (FAQS)

ELECTRONIC CIGARETTE / PERSONAL VAPORIZER

1.WHAT IS AN ELECTRONIC CIGARETTE / PERSONAL VAPORIZER?

An electronic cigarette (e-cig or e-cigarette), also named as personal vaporizer (PV) or advanced personal vaporizer (APV) is a battery-powered vaporizer that produces a similar feel to traditional tobacco KOOPORing, more and more people use it as substitute of the traditional tobacco. The main parts for an electronic cigarette include a power source, a liquid delivery and heating equipment, and a container. Electronic cigarettes can produce an aerosol, commonly called vapor through a heating equipment that vaporizes a liquid solution known as e-liquid/Juice.

2. WHAT'S THE DIFFERENCE BETWEEN ELECTRONIC CIGARETTES AND TRADITIONAL TOBACCO CIGARETTES?

The electronic cigarette looks, feels and tastes like a traditional cigarette, but no fire, no tar and no tobacco smoke. No carcinogenic substances (some 40 carcinogenic substances are released during the burning of tobacco), no cigarette butts, and no smell associated with traditional tobacco cigarettes.

3. WHO SHOULD USE KOOPOR ELECTRONIC CIGARETTE?

KOOPOR electronic cigarette products can be purchased and used by anyone over the legal KOOPORing age in the state where they reside. So, for most of you, that’s 18.

Children, pregnant or breast-feeding women, MUST not use them.

4. IS KOOPOR ELECTRONIC CIGARETTE SAFE?

Yes, in order to provide you with safe and reliable electronic cigarette products, KOOPOR has strict quality control standards and taken care of every little detail.

5. DOES KOOPOR ELECTRONIC CIGARETTE PRODUCE KOOPORE?

No, KOOPOR electronic cigarettes produce a vapor that looks like smoke, but disappears in seconds. So it leaves no "second-hand smoke" and is safe for others.

6. HOW TO GET MORE VAPORS?

1) Airflow: More airflow across the coil means you can carry the vaporized juice away from the coil and allow new juice to vaporize, which means more vapor, much faster.

2) Ohms & Amps: Lower ohms mean more amps at any given voltage. Higher amperage translates into more heat at the coil, which makes more vapor.

3) Juice selection: VG e-juice is going to give you much more vapor than PG-based juice. I prefer max VG, however you can go 80/20 or even 70/30 and still get decent clouds.

4) Dripping and RDA's: Dripping is hands down the best way to get more vapor.

Notice: Do not blindly pursue huge vapor, the most suitable for you is the best.

7. HOW TO CHOOSE AND PURCHASE THE MOST SUITABLE ELECTRONIC CIGARETTES?

KOOPOR provides different types of electronic cigarettes to meet your demands and suit your preferences. For more information, please contact our e-cig health service manager. And register as a KOOPOR member, you can purchase your favorite electronic cigarettes online now!

8. HOW LONG DOES THE ELECTRONIC CIGARETTE LAST?

The battery and atomizer are the central component of every electronic cigarette, and their qualities are directly affected of the e-cigarette using life. In general, you can expect to get about 1,000 recharges out of each rechargeable battery. As for atomizers, we suggest you to change once a week to get optimal flavor.

These are merely guides and actual results may vary for each individual depending on how the product is used.

9. HOW TO MAINTAIN ELECTRONIC CIGARETTE?

1) Keep the e-liquid outside the atomizer if the e-cigarette is not going to be used for a long period.

2) Keep tank clean. You can rinse it with water firstly, and then use dry cotton cloth to wipe clean.

3) Charge the rechargeable battery when the power level drops below 10 percent.

4) Do not drop, throw or mishandle it as the outer shell or inner components may become damaged.

5) Keep it away from excessive temperature and humid environment.

TANK SYSTEM

1.WHAT IS A TANK SYSTEM?

Tank system is the vapor generator for an electronic cigarette, which can produce a vapor through a heating element that vaporizes e-liquid.

Tank system generally consists of an atomizer which including a heating element and juice delivery material, a container and other accessories.

2.HOW LONG DOES THE ATOMIZER LAST?

In general, we suggest you to change atomizer once a week to get optimal flavor.

This is merely a guide and actual results may vary for each individual depending on how the product is used.

3.IS LOWER RESISTANCE BETTER FOR AN ELECTRONIC CIGARETTE?

No, the resistances need to be compatible with your power device, only that can enable the electronic cigarette to play out its maximum performance.

4.HOW TO REFILL

Refilling methods vary from electronic cigarette to electronic cigarette. For details, please refer to our product page or user manual.

5.WHAT SHOULD I DO IF THE E-LIQUID IS LEAKING OUT?

Our products have been pre-installed seal rings to prevent leaking. Please check whether or not they are intact before using.

Once e-liquid is leaking, please clean it immediately and replace seal rings.

6.HOW TO CLEAN THE TANK?

In general, you can rinse it with water firstly, and then use dry cotton cloth to wipe clean.

POWER SYSTEM

1.WHAT IS A POWER DEVICE?

A power device is the power source for an electronic cigarette. It provides power to the heating element which vaporized the e-liquid.

A power device generally consists of a battery, a built-in controller chip and an outer shell.

2.HOW MANY TYPES OF POWER DEVICE ARE THERE, AND WHAT ARE THEY?

Depending on the operating mode, the power device can be divided into two types: Mechanical Device and Adjustable Device. And the latter can be divided into variable voltage (VV) device, variable wattage (VW) device and variable voltage and wattage (VV and VW) device.

Mechanical Device: A mechanical device or mod is purely mechanical. There is no circuitry, protection or other electronics in use. The button will close the circuit sending power from the battery directly.

Adjustable Device: A device that will allow you to adjust the voltage or wattage in small increments. There is circuitry, protection or other electronics in use.

3.IS HIGHER WATTAGE BETTER FOR AN ELECTRONIC CIGARETTE?

In general, higher wattage is better for an electronic cigarette. The higher power devices have a wider adjustment range, and can compatible with a wider variety of tank systems; while it’s better to adjust to the most suitable wattage at a given resistance. Either the wattage is too high, easy to dry burn, or too low to work.

Notice: Do not blindly pursue high-powered device, the most suitable for you is the best.

4.ARE THE BATTERIES INSTALLED IN KOOPOR POWER DEVICE SAFE?

Yes, all batteries installed in KOOPOR power devices are well-known brand products, such as Sony 18650VTC4, Samsung INR18650-20R, etc.

We also strongly recommended that customers purchase and use high-quality batteries produced by these well-known manufacturers.

5.HOW LONG DOES THE POWER DEVICE LAST?

Battery is the central component of every power device, and its quality is directly affected of the power device using life. In general, you can expect to get about 1,000 recharges out of each rechargeable battery.

This is merely a guide and actual results may vary for each individual depending on how the product is used.

E-LIQUID

WHAT KIND OF E-LIQUID SHOULD BE USED WITH KOOPOR ELECTRONIC CIGARETTES?

Unless otherwise specified, all brand e-liquids can be used with KOOPOR electronic cigarettes. For more information, please contact our e-cig health service manager or your local e-liquid vendor.

MORE QUESTIONS?

If you have any other questions, please contact our e-cig health service manager. We are happy to answer everything about vaping!