Loading…

KooporWarranty Service Request Procedure

We are pleased to announce that Koopor has partnered with Wholesale Vaping Supply to provide warranty service to U.S. customers. The following is the Warranty Service Request procedure for your Koopor product. Please follow this procedure once you have attempted to service your itemwhere it was initially purchased. If you have any questions, or are unsure whether your item is covered under warranty, please contact Wholesale Vaping Supply customer support at (704) 696-8900.

In Warranty RMA Procedure

  1. Print and Fill out the RMA form(Link attached PDF)entirely.
  2. Provide a copy of the original receipt or proof of purchase.
  3. Ship the item securely to the following address along with the RMA form and receipt to:

Wholesale Vaping Supply, LLC
Attn: Koopor Warranty Service
128 Commercial Drive.
Mooresville, NC 28115

There is a three month warranty for most of our battery operated devices. Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. There is no warranty on cartomizers, atomizers, tanks, coils, drip tips, disposables, or any similar product unless it was DOA when you received it.

Out of Warranty

At this time we are not servicing any items that are out of warranty. Please ensure that your device is within warranty prior to shipping your item.

Turnaround Time

Turnaround time for evaluation and service is between 3-7 business days from the day Wholesale Vaping Supply receives your shipment. You will be notified if there is a delay.For out of stock items, please allow 2-3 weeks for processing.

Shipping Fees

You are responsible for the cost of shipping your item to Wholesale Vaping Supply. If your item is covered under warranty, return shipping will be provided at no charge. If your item is not covered under warranty, you will be responsible for any costs associated with return shipping.

Disclaimer

Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. Wholesale Vaping Supply, LLC reserves the right to deny any warranty service. Please check the warranty prior to shipping. You are responsible for shipping costs to Wholesale Vaping Supply, LLC, and you understand that you will forfeit your item if you do not wish to pay for return shipping once Wholesale Vaping Supply, LLC has received your item, and it has been deemed that it is not covered under warranty.